Common questions.

Find a home you like on the available rentals page, open the listing, and click “Apply now.” You’ll review costs and qualifications, then finish in our secure application portal. The full guide is here.

Through your resident portal, by ACH or card. You can set up autopay so it’s handled every month. Rent is due on the 1st.

Log in to your resident portal, open the maintenance section, describe the issue, and add photos. For urgent issues, call (509) 525-1040. See resident resources for what counts as an emergency.

In short: verifiable income of at least 3× the monthly rent, a 650+ credit score, 3 years of rental history, and no evictions in the last 7 years — with conditional paths for near-misses. Full criteria.

Every listing has a “Schedule a tour” button — or call us at (509) 525-1040 and we’ll set a time.

Yes. We accept all forms of legally verifiable income, including Section 8, VASH, and other state or federal housing vouchers.

A clogged filter makes the system work harder, wears it out early, and raises your utility bill. An HVAC repair starts at around $600, an exhaustive repair can reach $7,000, and a new system starts at around $10,000 — a $10 filter every few months is the cheapest insurance in the house.

Call the office at (509) 525-1040 and we’ll tell you the fastest way to get them to us. Your application isn’t reviewed until it’s complete.

It varies by property — each listing states its policy. If you have pets, call us and we’ll point you at the right homes.

Where animals are allowed, expect an additional $50 monthly rent and a $500 security deposit per animal. Some properties differ — the listing and lease control.

Restrictions vary by property and by the owner’s insurance. Ask about the specific home before you apply.

Only with written approval first. Reach out before bringing an animal home — an unapproved pet is a lease violation.

Small caged animals and tanks under about 10 gallons generally don’t require pet fees, but still ask first so it’s noted on your lease.

• You’re responsible for any noise, odor, or damage your animal causes.
• Waste must be picked up and disposed of properly; kitty litter must be bagged before it goes in the trash.
• Carpet accidents require an enzyme cleaner, not just soap.
• Cats need a scratching post; scratched trim and doors are chargeable damage.
• Provide proof of licensing and current vaccinations.
• Dogs must be leashed outside the home.
• No animals in shared amenity spaces.

Flooding or a major leak, a gas leak, no heat in freezing weather, fire damage, break-in damage, or a sewage backup. For life-safety emergencies, call 911 first. For after-hours property emergencies, call (509) 525-1040.

Routine repairs are free. Damage from misuse is chargeable, and after-hours emergency calls may carry a fee for non-emergencies.

Emergencies get same-day attention. Routine requests are typically scheduled within a few business days, and we’ll tell you who’s coming and when.

Lightbulbs, smoke-detector batteries, and furnace filters — yes, please. Anything beyond that, submit a request so it’s done right and documented.

Your ID, proof of renters insurance, and any remaining balance in certified funds. We’ll walk the move-in inspection together and hand over keys.

Call each provider and give at least 5 business days’ notice. Your lease says which utilities are yours; the local providers are listed under Utilities & services.

Check your lease for the notice period, then submit written notice through your portal or at the office. See the move-out checklist for condition standards.

Move-in clean: kitchens and baths scrubbed, carpets professionally shampooed (keep the receipt), nail holes patched, and everything of yours removed.

The 1st of each month, through your resident portal.

Late fees apply per your lease, and repeated late payments affect your rental history. If something’s gone sideways, call us early — we’d rather work out timing than post notices.

The portal is strongly preferred — it’s faster and gives you a record. Talk to the office if you need another arrangement.

In your resident portal, under payments — choose ACH, pick the date, and you’re done.

It varies by home — your lease lists exactly what’s included and what’s billed to you. Each listing also shows what’s included in rent.

• Electric — Columbia REA or Pacific Power
• Gas — Cascade Natural Gas
• Water / sewer — City of Walla Walla or City of College Place
• Trash — Basin Disposal Services

At least 5 business days before move-in, so nothing lapses on day one.

Not typically — you choose your own provider. A few listings include internet; the listing will say so.